• TERMS AND CONDITIONS

    By paying the invoice, the Customer agrees to the following terms and conditions:

    1. Definition of print confirmation: Customer has paid 100% of the invoice to the specified bank account on the given invoice for the print and CPC London has confirmed receipt of funds.
    2. Refunds and Cancellations: Refunds and Cancellations are at the discretion of CPC London's management team.
    3. CPC London uses fresh print stock for orders. CPC London is not responsible for printing delays caused by lack of delivery of print stock by the manufacturer.
    4. Upon payment of order, all digital files should be sent to CPC London via Filemail, Google Drive Link, Media Shuttle, or physical post.
    5. Upon receipt of digital file, CPC London will then schedule your print/print and scan. The service can take approximately 8-10 weeks during periods of high demand.
    6. Visual quality of the prints shall correspond to the visual quality of supplied Source Materials and to the visual quality of the performed test or reference copy approved by the Customer. If the Customer cannot approve the test or the reference copy, then approval process shall be performed by CPC London's staff in a diligent and expedient way, to the best of CPC London's skill and ability and to the highest standards in the industry.
    7. The Customer guarantees that manufacturing of the mentioned 35mm prints and their export to Customer's address does not infringe rights of the third-party company(ies) or individual(s). The Client has responsibility for the copyright of the data supplied & rights to use said data.
    8. All bank charges are the responsibility of the client and not CPC London and should be paid at the time of payment at your bank.
    9. CPC London is based in the UK and all commercial disputes are to be resolved by arbitration in the UK under LCIA rules
    10. All shipping charges will be billed to the customer upon completion of the print and booking of the shipment.
    11. Any print defects noticed by the Customer must be alerted to the CPC London team within 7 working days.
    12. CPC London is not responsible for shipment delays after issuing air waybill number from the carrier.

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